Support
Need help? Found a bug? Have a question about the server?
This page shows you the fastest way to get support on Netherdragon Network.
Get Support on Discord
Our Discord server is the main place for support, questions, and announcements.
Most issues can be solved there quickly by staff or the community.
- Ask questions
- Report bugs
- Appeal punishments
- Suggest features
Join our Discord Server
Please do NOT contact support for
- Asking for free items or ranks
- Complaints about losing PvP fights
- Issues caused by client-side mods
- Reports without proof
Common Issues
I can’t join the server
- Make sure you are using the correct Minecraft version
- Check that your account is not banned
- Try restarting Minecraft
I lost items
Item refunds are not guaranteed. Always provide screenshots or video proof.
The server is lagging
Short lag spikes can happen during events or restarts.
Persistent lag should be reported on Discord.
Punishment Appeals
If you believe you were punished unfairly, you may appeal on Discord.
- Be honest
- Explain what happened clearly
- Do not lie or use alternate accounts
Appeals are reviewed by staff. Decisions are final.
Netherdragon Network